Not specified; not specified; access to + leave da...
**
Minimum two years senior customer servicing experience
Strong understanding of life insurance products
Experience with policy administration platforms
**
AIA is seeking a Senior Service Representative to enhance customer servicing quality, ensuring alignment with company vision and compliance standards. The role requires expertise in customer service within financial services, specifically in life insurance, and offers opportunities for professional growth in a supportive work environment.
**
Job Summary
The role supports AIA's purpose by delivering a high-quality servicing experience that helps customers embrace healthier, longer, better lives.
Successful candidates will manage key risks, ensure strong governance, and drive continuous improvement in administrative processes and reporting.
Employees enjoy flexible working arrangements with three days in the office and two days working from home, alongside comprehensive health and wellbeing initiatives.
Matching Summary
Match Score: 75
**
AIA is seeking a Senior Service Representative to enhance customer servicing quality, ensuring alignment with company vision and compliance standards. The role requires expertise in customer service within financial services, specifically in life insurance, and offers opportunities for professional growth in a supportive work environment.
**
Salary
Not specified; Not specified; Access to additional leave days and health initiatives
Skills & Requirements
Must-have
Minimum two years senior customer servicing experience
Strong understanding of life insurance products
Experience with policy administration platforms
Proven ability to resolve complex escalations
Knowledge of regulatory compliance frameworks
Nice-to-have
Experience in partnership distribution onboarding
Strong Excel skills for reporting
Change management capabilities
Collaborative team leadership behaviors
Operational uplift initiative experience
Key Requirements
Minimum 2 years senior customer servicing experience