The Technical Field Service Manager ensures customer satisfaction by providing on-site and phone troubleshooting, repair, and installation of mission-critical industrial power generation equipment
Job Summary
The Technical Field Service Manager ensures customer satisfaction by providing on-site and phone troubleshooting, repair, and installation of mission-critical industrial power generation equipment.
This role involves assisting with site certification, operation, and EPA testing while developing new relationships with customers' branch, district, and regional managers.
The position requires providing technical input to engineering during product initiation and evaluating engineering change requests to determine the need for new service parts.
Matching Summary
The Technical Field Service Manager ensures customer satisfaction by providing on-site and phone troubleshooting, repair, and installation of mission-critical industrial power generation equipment.
Skills & Requirements
Must-have
10 years of relevant experience
Electrical or Mechanical Engineering degree
Data center equipment troubleshooting
Site certification and EPA testing
Industrial power generation knowledge
Nice-to-have
Strong relationship building skills
Sales support and upsell opportunities
Engineering change request evaluation
Cross-functional collaboration with sales
Technical manual content review
Key Requirements
Bachelor's Degree in Electrical or Mechanical Engineering