The Managed Services Analyst II provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients, growing in their technical and soft skills
Job Summary
The Managed Services Analyst II provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients, growing in their technical and soft skills.
Key responsibilities include intermediate troubleshooting, fulfilling system requests, performing workflow analysis, and managing multiple customer assignments with moderate oversight.
The role requires outstanding customer service, contributing to a supportive team culture, and seeking opportunities for growth and mentorship.
Matching Summary
The Managed Services Analyst II provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients, growing in their technical and soft skills.
Skills & Requirements
Must-have
EHR application integrity
system requests analysis
workflow system setup analysis
customer IT and operations staff engagement
ticketing system documentation
change control policies adherence
Nice-to-have
outstanding customer service delivery
supportive team culture contribution
seeking delegation opportunities
anticipating shifting customer needs
Key Requirements
Bachelor's degree or 5+ years industry experience
Epic Professional Billing certification
1+ year EHR module implementation/support experience