Team Leader (support)

Codestone

London, United Kingdom
On-site
Proven experience in team leadership
Strong background in customer support
Familiarity with itil frameworks
The role involves leading a small team to deliver high-quality support while ensuring smooth day-to-day operations

Job Summary

  • The role involves leading a small team to deliver high-quality support while ensuring smooth day-to-day operations.
  • Candidates will be responsible for overseeing incident management, meeting SLAs, and driving continuous process improvements.
  • The position offers the opportunity to shape a high-performing support team within a collaborative, forward-thinking environment.

Matching Summary

The role involves leading a small team to deliver high-quality support while ensuring smooth day-to-day operations.

Skills & Requirements

Must-have

  • Proven experience in team leadership
  • Strong background in customer support
  • Familiarity with ITIL frameworks
  • Experience managing service delivery
  • Excellent stakeholder management skills

Nice-to-have

  • Skilled in coaching and mentoring
  • Adaptable in fast-paced environments
  • Proactive approach to innovation
  • Strong problem-solving abilities
  • Collaborative mindset

Key Requirements

  • Proven experience in team leadership or senior support role
  • Strong background in IT support or service management
  • Familiarity with service management tools

Work Rights

Not specified

Tailored Resume

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