Respond to customer inquiries via live chat and email
Provide accurate information and support to players
Resolve customer complaints and issues efficiently
Respond promptly and professionally to customer inquiries via live chat and email, providing accurate information and support to players regarding games, promotions, accounts, and technical issues
Job Summary
Respond promptly and professionally to customer inquiries via live chat and email, providing accurate information and support to players regarding games, promotions, accounts, and technical issues.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind, and assist with account verification processes, including KYC (Know Your Customer).
Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
Matching Summary
Respond promptly and professionally to customer inquiries via live chat and email, providing accurate information and support to players regarding games, promotions, accounts, and technical issues.
Skills & Requirements
Must-have
Respond to customer inquiries via live chat and email
Provide accurate information and support to players
Resolve customer complaints and issues efficiently
Assist with account verification processes (KYC)
Collaborate with other departments
Nice-to-have
Stay up to date with industry trends
Participate in training sessions and team meetings
Key Requirements
Fixed Term contract
Subject to mandatory background screening
Must be authorized to work in the job posting location