Customer Service Representative (8:30a-5p Ct) – Hybrid (wi-madison) R0056897

Wolters Kluwer

Madison, WI, US
Base: $29,200.00 - $48,900.00 usd; bonus: eligible...
Hybrid
Enhanced communication skills
Intermediate problem-solving ability
Crm tools proficiency
This role involves handling various operational tasks and assisting customers with more complex inquiries in a dynamic environment

Job Summary

  • This role involves handling various operational tasks and assisting customers with more complex inquiries in a dynamic environment.
  • The position requires being onsite at the WI-Madison office eight days a month, specifically every Tuesday and Wednesday.
  • Wolters Kluwer offers competitive benefits including medical, dental, vision plans, 401(k), and paid parental leave.

Matching Summary

This role involves handling various operational tasks and assisting customers with more complex inquiries in a dynamic environment.

Salary

Base: $29,200.00 - $48,900.00 USD; Bonus: Eligible for bonus; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Tuition Assistance

Skills & Requirements

Must-have

  • Enhanced communication skills
  • Intermediate problem-solving ability
  • CRM tools proficiency
  • Organizational time management
  • Product knowledge understanding

Nice-to-have

  • Ability to build rapport
  • Mentoring new team members
  • Quality assurance standards knowledge
  • Collaborative team environment
  • Dynamic learning culture

Key Requirements

  • Must be legally authorized to work in the United States without sponsorship
  • Minimum 1 year of Customer Service Representative experience
  • Familiarity with CRM tools and databases

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter