Head Of Operations Escalations & Change

Apex Group

Brisbane, Australia
Lead operational support teams
Manage escalated issues
Deep knowledge of superannuation legislation
The Apex Group is one of the world’s largest fund administration providers, with a commitment to client-centric service. The Head of Operations Escalations & Change will lead a team to manage escalated operational issues and implement changes effectively. This role offers a unique opportunity to contribute to a global business while receiving competitive remuneration and development opportunities

Job Summary

  • The Apex Group is one of the world’s largest fund administration providers, with a commitment to client-centric service. The Head of Operations Escalations & Change will lead a team to manage escalated operational issues and implement changes effectively. This role offers a unique opportunity to contribute to a global business while receiving competitive remuneration and development opportunities.

Matching Summary

The Apex Group is one of the world’s largest fund administration providers, with a commitment to client-centric service. The Head of Operations Escalations & Change will lead a team to manage escalated operational issues and implement changes effectively. This role offers a unique opportunity to contribute to a global business while receiving competitive remuneration and development opportunities.

Skills & Requirements

Must-have

  • Lead operational support teams
  • Manage escalated issues
  • Deep knowledge of superannuation legislation

Nice-to-have

  • Strong interpersonal skills
  • Champion a problem-solving culture
  • Support stakeholder engagement

Key Requirements

  • Formal qualifications in Business or Financial Services
  • RG146 qualification or commitment to obtain
  • Experience with administration systems like Acurity

Work Rights

Not specified

Tailored Resume

Cover Letter