Premium Care Supervisor

Bill

Draper, Utah, United States
Base: $68,600-$82,200 usd (san jose); base: $58,30...
On-site
3-5 years customer service leadership experience
1 year strategic accounts experience
Proficiency in ms excel or google sheets
BILL is seeking a Premium Care Supervisor to lead a team of approximately 15 agents, focusing on improving customer satisfaction and performance in a fast-paced fintech environment. The ideal candidate should have strong leadership skills, experience in customer service, and proficiency in relevant software applications

Job Summary

  • This role involves leading and managing a team of approximately 15 agents while driving performance through coaching and goal setting.
  • The company offers a competitive benefits package including 100% paid health, dental, and vision plans along with flexible time off.
  • Candidates must have a proven track record of improving customer satisfaction metrics and processes within a rapidly growing Fintech environment.

Matching Summary

Match Score: 85

BILL is seeking a Premium Care Supervisor to lead a team of approximately 15 agents, focusing on improving customer satisfaction and performance in a fast-paced fintech environment. The ideal candidate should have strong leadership skills, experience in customer service, and proficiency in relevant software applications.

Salary

Base: $68,600-$82,200 USD (San Jose); Base: $58,300-$69,800 USD (Draper UT); Bonus/Equity: Eligible for BILL's bonus and equity plan; Benefits: Medical, dental, vision, life, disability, 401(k), PTO

Skills & Requirements

Must-have

  • 3-5 years customer service leadership experience
  • 1 year strategic accounts experience
  • Proficiency in MS Excel or Google Sheets
  • Experience with Calabrio WFM applications
  • Experience with Salesforce CRM systems

Nice-to-have

  • Positive people-oriented demeanor
  • Growth mindset and enthusiasm
  • Ability to articulate the 'why' to customers
  • Flexible leadership style adapting to situations
  • Strategic thinking in fast-paced environments

Key Requirements

  • Minimum 3-5 years in customer service leadership
  • 1 year experience with strategic accounts
  • Authorization to work in the United States without visa sponsorship

Work Rights

Must have authorization to work in the United States without requiring visa sponsorship

Tailored Resume

Cover Letter