Sr. Analyst Service Desk - Level 2

Unisys

Fully remote
2+ years relevant experience
Troubleshoot network connectivity issues
Manage itsm remedy or service-now tickets
Unisys is seeking a Sr. Analyst for their Service Desk Level 2 position, offering fully remote work. The role involves providing technical support to customers and employees, troubleshooting various issues, and ensuring client satisfaction through effective communication and problem resolution

Job Summary

  • Unisys is a global information technology company building high-performance, security-centric solutions for demanding businesses and governments.
  • The role involves providing first-line post-sales telephone technical support while answering complex questions about installation, configuration, and usage of assigned products.
  • Successful candidates will plan and lead interactive training sessions, manage daily workload, and ensure all SLAs are met while minimizing escalations.

Matching Summary

Match Score: 85

Unisys is seeking a Sr. Analyst for their Service Desk Level 2 position, offering fully remote work. The role involves providing technical support to customers and employees, troubleshooting various issues, and ensuring client satisfaction through effective communication and problem resolution.

Skills & Requirements

Must-have

  • 2+ years relevant experience
  • Troubleshoot network connectivity issues
  • Manage ITSM Remedy or Service-Now tickets
  • Support Windows Mac Oracle Exchange environments
  • Escalate complex problems to engineering staff

Nice-to-have

  • Demonstrate intermediate problem-solving skills
  • Lead interactive training sessions within team
  • Handle multiple accounts and multitask effectively
  • Implement technological changes to enhance support
  • Positive feedback from clients regarding service

Key Requirements

  • Minimum 2+ years of relevant experience
  • People management and development capabilities
  • Formalizing monthly training plans and documentation
  • Working knowledge of AD Oracle VMware PowerShell
  • Experience with ticketing tools like ITSM Remedy

Work Rights

Not specified

Tailored Resume

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