Digital Customer Experience & Analytics Manager

Rich Products Corporation

Buffalo, NY, US
Base: $110,717.00 - $166,075.00 annually; bonus/eq...
Hybrid (on-site tuesday-thursday, wfh monday/friday)
Ux optimization across desktop and mobile
Kpi framework development and measurement strategy
Ga4 and gtm tagging implementation
Rich Products Corporation is seeking a Digital Customer Experience & Analytics Manager to lead the strategy and optimization of digital experiences across U.S. and Canadian web and e-commerce properties. The ideal candidate will have extensive experience in digital experience management and analytics, and the role offers a hybrid work arrangement with in-person collaboration required

Job Summary

  • The role leads the strategy and continuous improvement of digital customer experiences across U.S. and Canadian web properties for a global food company.
  • Responsibilities include owning the regional roadmap for UX optimization, defining KPI frameworks, and managing cross-functional digital initiatives with IT and Marketing.
  • This hybrid position requires in-person collaboration Tuesday through Thursday at the Buffalo, NY headquarters while offering flexibility for remote work on Mondays and Fridays.

Matching Summary

Match Score: 85

Rich Products Corporation is seeking a Digital Customer Experience & Analytics Manager to lead the strategy and optimization of digital experiences across U.S. and Canadian web and e-commerce properties. The ideal candidate will have extensive experience in digital experience management and analytics, and the role offers a hybrid work arrangement with in-person collaboration required.

Salary

Base: $110,717.00 - $166,075.00 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • UX optimization across desktop and mobile
  • KPI framework development and measurement strategy
  • GA4 and GTM tagging implementation
  • Cross-functional program management
  • Privacy compliance GDPR CCPA WCAG

Nice-to-have

  • Strong stakeholder influence without authority
  • Experience with B2B and B2C ecommerce
  • Agile or Scrum project management certification
  • Community management and moderation workflows
  • Upskilling marketing teams on analytics

Key Requirements

  • Bachelor's degree in Marketing, Business, Digital, or Analytics
  • 5+ years experience in digital experience management or ecommerce
  • Working knowledge of CMS platforms and MarTech tools

Work Rights

Not specified

Tailored Resume

Cover Letter