Technical Support Engineer - Adaptive Planning

Embeda

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Fully remote
Saas support experience
Enterprise cloud software support
Linux and sql knowledge
The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast paced environment

Job Summary

  • The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast paced environment.
  • This role involves ownership of a diverse case queue, working closely with Product Development and Support Analyst teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, and support for long-term employee growth.

Matching Summary

The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast paced environment.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS support experience
  • Enterprise cloud software support
  • Linux and SQL knowledge
  • Troubleshooting Web Services and APIs
  • Experience with programming languages
  • Customer-facing technical support
  • On-call rotation participation

Nice-to-have

  • Proactive and empathetic team player
  • Experience with financial planning software
  • Knowledge of ELK or log aggregation tools
  • JavaScript knowledge
  • Collaborating with development and QA teams
  • Attention to detail and accuracy
  • Flexible work schedule with hybrid model

Key Requirements

  • 5+ years technical support experience
  • 2+ years support engineer in enterprise cloud software
  • Experience managing escalated enterprise customer cases
  • Excellent analytical and communication skills
  • Working knowledge of Linux, SQL, and programming languages
  • Participation in global on-call rotation
  • Ability to relocate to Warsaw or local candidate

Work Rights

Not specified

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