Solution Support Representative

Netsmart

Technical issue diagnosis
Client support via phone
Documentation of support requests
Provide first point of contact support for clients reporting technical or solution issues

Job Summary

  • Provide first point of contact support for clients reporting technical or solution issues.
  • Attend required training and consumer materials to ensure you can correctly respond to client questions.
  • Netsmart is committed to creating an inclusive environment for all associates.

Matching Summary

Provide first point of contact support for clients reporting technical or solution issues.

Skills & Requirements

Must-have

  • Technical issue diagnosis
  • Client support via phone
  • Documentation of support requests

Nice-to-have

  • Collaboration with stakeholders
  • Strong data gathering skills
  • Healthcare clinical workflow experience

Key Requirements

  • Associate degree or equivalent work experience
  • At least 1 year of customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter