Base: $28.00ph - $42.00ph; bonus: eligible for ann...
Hybrid (2-3 days in office)
Desktop and application support
Incident response and ticket management
Microsoft windows 11 and office proficiency
QBE North America is seeking an IT Client Services Analyst to provide technical support for hardware and software issues, focusing on customer service and process improvement. The role requires a hybrid work arrangement, with employees expected to be in the office 2-3 days a week, and offers a competitive salary range along with various employee benefits
Job Summary
This role provides IT desktop services and support for employees and customers while ensuring a quality end-user experience.
The position requires managing incoming support calls and resolving tickets in accordance with SLAs using a ticket management system.
Employees are eligible for a competitive 401(k) program with a company match up to 8% and 22 weeks of paid leave for family growth.
Matching Summary
Match Score: 85
QBE North America is seeking an IT Client Services Analyst to provide technical support for hardware and software issues, focusing on customer service and process improvement. The role requires a hybrid work arrangement, with employees expected to be in the office 2-3 days a week, and offers a competitive salary range along with various employee benefits.
Salary
Base: $28.00/hour - $42.00/hour; Bonus: Eligible for annual discretionary bonus plan based on performance; Benefits: Hybrid working, 401(k) match up to 8%, 22 weeks paid family leave, tuition reimbursement
Skills & Requirements
Must-have
Desktop and application support
Incident response and ticket management
Microsoft Windows 11 and Office proficiency
Active Directory and VPN troubleshooting
Citrix Workspace support
Nice-to-have
Process improvement initiatives
Mentorship and collaboration skills
Customer service excellence
Financial systems knowledge
Risk management awareness
Key Requirements
Associate's degree or equivalent education/experience
Authorized to work in the United States without sponsorship
Work Rights
Must be authorized to work in the US without sponsorship