Customer Support Specialist Iii, Screening Japan

Exact Sciences Corporation

Tokyo, Japan
Base: ￥5,000,000 - ￥8,300,000; bonus/equity: eligi...
In-office
Screening portfolio operations in japan
Account setup and onboarding guidance
Technical issue support
Exact Sciences Corporation is seeking a Customer Support Specialist III for their Tokyo office, focusing on operations within their screening portfolio in Japan. The role involves customer service, technical support, and operational management to enhance the customer experience in the medical field

Job Summary

  • The Customer Support Specialist III, Screening - Japan will be responsible for a wide range of operations of the screening portfolio within Japan, including account setup, technical support, and order lifecycle management.
  • This role involves managing sales and customer data, providing billing support, and ensuring seamless operation of the system to achieve successful business results and deliver product benefits to customers.
  • Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging, upholding company mission and values through accountability, innovation, integrity, quality, and teamwork.

Matching Summary

Match Score: 85

Exact Sciences Corporation is seeking a Customer Support Specialist III for their Tokyo office, focusing on operations within their screening portfolio in Japan. The role involves customer service, technical support, and operational management to enhance the customer experience in the medical field.

Salary

Base: ￥5,000,000 - ￥8,300,000; Bonus/Equity: Eligible for bonus; Benefits: Comprehensive employee benefits package

Skills & Requirements

Must-have

  • Screening portfolio operations in Japan
  • Account setup and onboarding guidance
  • Technical issue support
  • Frontline phone/email inquiry handling
  • Order lifecycle monitoring
  • Sales and customer data management
  • Seamless system operation

Nice-to-have

  • Patient-centric approach
  • Intellectual curiosity
  • Mutual respect and tolerance
  • Continuous learning and feedback integration

Key Requirements

  • Bachelor's degree or higher
  • 3 years of Customer Service experience
  • Fluency in Japanese (native or N1)
  • Sufficient English capability
  • Authorized to work in Japan

Work Rights

Must be authorized to work in Japan

Tailored Resume

Cover Letter