Guest Services Manager

Jll Com Au

Riverwoods, IL, US
Base: $30.19 hourly; bonus/equity: not specified; ...
On-site
Exceptional client experience delivery
Proactive communication and high-touch service
Guest services program implementation
JLL is seeking a Guest Services Manager in Riverwoods, IL, who will be responsible for delivering exceptional client experiences through proactive communication and service. The ideal candidate should have supervisory experience in the hospitality or commercial real estate sector and be proficient in Google Suite

Job Summary

  • The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
  • This role will oversee the daily operations of the Guest Services program and will provide oversight of a secondary office location, participation in regular regional meetings among other things.
  • JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

Match Score: 85

JLL is seeking a Guest Services Manager in Riverwoods, IL, who will be responsible for delivering exceptional client experiences through proactive communication and service. The ideal candidate should have supervisory experience in the hospitality or commercial real estate sector and be proficient in Google Suite.

Salary

Base: $30.19 Hourly; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Exceptional client experience delivery
  • Proactive communication and high-touch service
  • Guest Services program implementation
  • Daily operations oversight
  • Problem resolution for building services
  • Quality assurance checks

Nice-to-have

  • Hospitality focused workplace environment
  • Lasting partnerships with clients
  • Enhance employee engagement and productivity
  • Collaborative within integrated account teams

Key Requirements

  • High school diploma or GED
  • Previous Supervisory or Management experience
  • Experience in Hospitality industry
  • Knowledge of commercial real estate industry
  • Proficient in Google Suite
  • Manage multiple priorities in fast-paced environments
  • Authorization to work in the United States without sponsorship

Work Rights

Authorization to work in the United States without sponsorship

Tailored Resume

Cover Letter