Technical Support Representative

IDEXX Laboratories Inc

ANZ
Competitive annual bonus scheme; compensation revi...
Hybrid
Experience with complex equipment
Strong troubleshooting skills
Ability to explain technical concepts
IDEXX Laboratories is seeking a Technical Support Representative for their ANZ team to provide technical assistance for diagnostic equipment used in veterinary clinics. The ideal candidate should have a background in technical support or biomedical equipment, strong troubleshooting skills, and a customer-focused mindset. This role offers a supportive culture, flexibility in work arrangements, and various employee benefits

Job Summary

  • This role involves providing remote technical support for IDEXX VetLab analysers and diagnostic devices to ensure accurate results.
  • The company offers comprehensive training and ongoing development in diagnostic technology regardless of prior experience.
  • Employees enjoy a supportive culture with benefits including paid parental leave, wellness programs, and pet testing allowances.

Matching Summary

Match Score: 85

IDEXX Laboratories is seeking a Technical Support Representative for their ANZ team to provide technical assistance for diagnostic equipment used in veterinary clinics. The ideal candidate should have a background in technical support or biomedical equipment, strong troubleshooting skills, and a customer-focused mindset. This role offers a supportive culture, flexibility in work arrangements, and various employee benefits.

Salary

Competitive annual bonus scheme; Compensation review available; Benefits include paid parental leave and fitness reimbursements

Skills & Requirements

Must-have

  • Experience with complex equipment
  • Strong troubleshooting skills
  • Ability to explain technical concepts

Nice-to-have

  • Familiarity with veterinary equipment
  • Customer-focused mindset
  • Excellent problem-solving skills

Key Requirements

  • Background in technical support or biomedical equipment
  • Rotating roster availability including Saturdays

Work Rights

Not specified

Tailored Resume

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