Customer Success Engineer

Darktrace

Miami, United States
$85k-$95k base; commission 80/20 split; benefits: ...
3d onsite
Darktrace platform expertise
Cybersecurity landscape understanding
Customer technical solutions
The Customer Success Engineer (CSE) is responsible for providing existing Darktrace customers with technical product solutions, supporting platform adoption, and identifying new use cases

Job Summary

  • The Customer Success Engineer (CSE) is responsible for providing existing Darktrace customers with technical product solutions, supporting platform adoption, and identifying new use cases.
  • This dynamic, customer-facing role requires thorough knowledge of cybersecurity and the Darktrace product suite, along with excellent communication and collaboration skills.
  • Benefits include 100% medical, dental, and vision insurance for employees and dependents, paid parental leave, and a 401(k).

Matching Summary

The Customer Success Engineer (CSE) is responsible for providing existing Darktrace customers with technical product solutions, supporting platform adoption, and identifying new use cases.

Salary

$85k-$95k base; commission 80/20 split; Benefits: 100% medical, dental and vision insurance, plus dependents, Paid parental leave, Pet insurance, Discount Life insurance, Commuter benefits, 401(k), Employee Assistance Program

Skills & Requirements

Must-have

  • Darktrace platform expertise
  • Cybersecurity landscape understanding
  • Customer technical solutions
  • Deployment health interventions
  • Customer stakeholder communication

Nice-to-have

  • Proactive cyber resilience
  • Value-adding endeavors
  • Collaborative internal liaison
  • Polished communication skills

Key Requirements

  • 2+ years relevant experience
  • Cybersecurity industry experience preferred
  • On-premise and cloud networking knowledge
  • AWS, Azure, GCP experience

Work Rights

Not specified

Tailored Resume

Cover Letter