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SERVLINK TECHNOLOGY RESOURCES PTE LTD is seeking a Customer Delivery Manager in Singapore to oversee service delivery operations, ensure customer satisfaction, and drive account growth. The ideal candidate should possess strong stakeholder management skills, an analytical mindset, and a customer-first approach.
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Job Summary
This role acts as the key bridge between customers, operations, and internal stakeholders to ensure service excellence.
The ideal candidate will drive root cause analysis and transform reactive support models into proactive service management.
Responsibilities include managing account profitability, generating cost projections, and identifying opportunities to improve margins.
Matching Summary
Match Score: 75
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SERVLINK TECHNOLOGY RESOURCES PTE LTD is seeking a Customer Delivery Manager in Singapore to oversee service delivery operations, ensure customer satisfaction, and drive account growth. The ideal candidate should possess strong stakeholder management skills, an analytical mindset, and a customer-first approach.
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Skills & Requirements
Must-have
Manage day-to-day service delivery operations
Resolve customer escalations and incidents
Drive operational excellence and KPIs
Monitor financial health of accounts
Strong technical knowledge for printers
Nice-to-have
Proactive problem-solving mindset
Commercial awareness with customer-first approach
Ability to convert data into strategic value
Experience in upsell and cross-sell opportunities
Key Requirements
Experience in customer delivery or service management roles
Strong stakeholder management and communication skills
Analytical mindset with ability to interpret financial data