Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
**
Leading client service teams
Exceptional client experience
Compassionate, high-quality care
** Leominster Animal Hospital is seeking a Customer Service Representative (CSR) Supervisor to lead its front desk team, focusing on exceptional client experiences. The ideal candidate should have strong leadership skills, a background in customer service, and a passion for working with animals and people alike. **

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork, train new CSRs, and provide ongoing mentorship and feedback.
  • At Leominster Animal Hospital, we believe excellent care starts at the front desk—and that starts with a strong leader.

Matching Summary

Match Score: 75

** Leominster Animal Hospital is seeking a Customer Service Representative (CSR) Supervisor to lead its front desk team, focusing on exceptional client experiences. The ideal candidate should have strong leadership skills, a background in customer service, and a passion for working with animals and people alike. **

Skills & Requirements

Must-have

  • Leading client service teams
  • Exceptional client experience
  • Compassionate, high-quality care
  • Motivating and mentoring staff
  • Handling escalated client concerns

Nice-to-have

  • Veterinary or medical experience
  • Positive and collaborative culture
  • Thrives in fast-paced environment

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles

Work Rights

Not specified

Tailored Resume

Cover Letter