Member Experience Coordinator

SkyOne Federal Credit Union

Hawthorne, CA, USA
Base: 75,700-94,000 usd py; bonus/equity: not spec...
Fully remote
Member service and interpersonal skills
Coaching and mentoring frontline staff
Sales and incentive reporting management
SkyOne Federal Credit Union is seeking a Member Experience Coordinator to enhance member satisfaction through innovative financial solutions and exceptional service. This remote role involves managing sales reporting, quality assurance, and training teams to improve operational efficiency and member engagement

Job Summary

  • Join SkyOne Federal Credit Union as a Member Experience Coordinator and become a vital part of our mission to enhance the lives of our members.
  • This role empowers you to foster relationships built on integrity and respect, allowing you to innovate and provide exceptional service.
  • The Member Experience Coordinator is a crucial asset serving as the bridge between the Member Contact Center and Digital Member Experience teams to elevate overall service delivery.

Matching Summary

Match Score: 85

SkyOne Federal Credit Union is seeking a Member Experience Coordinator to enhance member satisfaction through innovative financial solutions and exceptional service. This remote role involves managing sales reporting, quality assurance, and training teams to improve operational efficiency and member engagement.

Salary

Base: 75,700-94,000 USD per year; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, 401k with company matching, Generous PTO and Paid Holidays, Education Reimbursement Program, EAP

Skills & Requirements

Must-have

  • Member service and interpersonal skills
  • Coaching and mentoring frontline staff
  • Sales and incentive reporting management
  • Quality assurance oversight
  • Knowledge of banking products and services
  • Proficiency in Microsoft Office and CRM tools
  • Compliance with BSA and OFAC regulations

Nice-to-have

  • Process improvement recommendations
  • Strong analytical and strategic thinking
  • Effective cross-department collaboration
  • Training and team leadership experience
  • High level of discretion and professionalism

Key Requirements

  • Minimum 2 years financial institution experience
  • Experience in support or coordination role
  • Effective coaching and mentoring skills
  • Familiarity with BSA and OFAC compliance
  • Proven ability to manage multiple priorities
  • Strong written and telephone communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter