Cx Measurement Director

RSM

Miami, United States
Base: $171,200 - $303,600; bonus/equity: discretio...
On-site
Enterprise cx measurement strategy
Integrate direct & inferred signals
Cx measurement governance
RSM is seeking a Client Experience Measurement Director to lead the strategy and execution of their enterprise-wide client experience measurement framework. This role requires significant experience in analytics and client insights, with a focus on integrating various data signals to improve client engagement. The position is based in Miami and emphasizes a collaborative and innovative work environment

Job Summary

  • The Client Experience Measurement Director leads the strategy, governance, and execution of RSM’s enterprise-wide client experience (CX) measurement framework.
  • This role is responsible for the design and maintenance of a unified measurement ecosystem that integrates direct client feedback with indirect and inferred signals.
  • Success in this role requires a balance of strong analytics, business acumen and rigorous measurement discipline executive influence—to drive enterprise adoption of a client-obsessed operating model.

Matching Summary

Match Score: 85

RSM is seeking a Client Experience Measurement Director to lead the strategy and execution of their enterprise-wide client experience measurement framework. This role requires significant experience in analytics and client insights, with a focus on integrating various data signals to improve client engagement. The position is based in Miami and emphasizes a collaborative and innovative work environment.

Salary

Base: $171,200 - $303,600; Bonus/Equity: Discretionary bonus based on firm and individual performance; Benefits: Competitive benefits and compensation package

Skills & Requirements

Must-have

  • Enterprise CX measurement strategy
  • Integrate direct & inferred signals
  • CX measurement governance
  • Actionable insights delivery
  • Advanced analytics and AI

Nice-to-have

  • Global measurement scaling
  • Partner-led organization experience
  • Professional services KPIs knowledge

Key Requirements

  • 10+ years in CX measurement, insights, analytics
  • Management of small professional insights teams
  • Bachelor's degree
  • Experience building/redesigning multi-modal CX measurement systems
  • Experience integrating operational, behavioral, financial and feedback data
  • Proven analytics skills in SPSS/SAS or equivalent
  • Strong collaboration and influence skills
  • Excellent communication and presentation skills

Work Rights

Not specified

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