Customer Support Manager

Remix (Via acquired Remix in 2021)

Visalia, CA, United States
Base: $60,000 - $75,000 / year; bonus/equity: not ...
On-site
3+ years people management experience
Frontline operations leadership
Customer support and dispatch oversight
This role involves leading a large frontline operations team responsible for both customer support and real-time dispatching functions

Job Summary

  • This role involves leading a large frontline operations team responsible for both customer support and real-time dispatching functions.
  • The position requires owning team performance metrics across customer experience, operational outcomes, quality, productivity, and service levels.
  • Candidates will receive a comprehensive benefits package including medical plans and 401K matching alongside a salary range of $60,000 to $75,000.

Matching Summary

This role involves leading a large frontline operations team responsible for both customer support and real-time dispatching functions.

Salary

Base: $60,000 - $75,000 / year; Bonus/Equity: Not specified; Benefits: Medical plans and 401K matching

Skills & Requirements

Must-have

  • 3+ years people management experience
  • Frontline operations leadership
  • Customer support and dispatch oversight
  • Real-time problem solving skills
  • Team performance metrics ownership

Nice-to-have

  • Strong coaching and development abilities
  • Empathetic customer service mindset
  • Tech-savvy with quick learning ability
  • Cross-functional stakeholder collaboration
  • Analytical root cause diagnosis

Key Requirements

  • 3+ years of people management experience
  • Experience in frontline operations or call centers
  • Ability to work five days per week in person
  • Weekend availability may be required

Work Rights

Not specified

Tailored Resume

Cover Letter