Active Pooling: 2026 Delivery Operations Gvpad – Operations Manager
Concentrix
Alabang, Philippines
Client service level agreement achievement
Revenue generation maximization
Operational report management
The Operations Manager is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreements and financial expectations are achieved
Job Summary
The Operations Manager is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreements and financial expectations are achieved.
Key responsibilities include analyzing and maintaining Client Service Level Agreements, maximizing revenue generation, and managing the performance of direct reports and their associates.
This role requires creating a positive work environment through employee engagement, resolving employee relations issues, and participating in cross-functional meetings to drive continuous improvement.
Matching Summary
The Operations Manager is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreements and financial expectations are achieved.