Experience Transformation Analyst - Business

ioh.co.id

Indonesia
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B2b journey mapping
Customer feedback analysis
Stakeholder interviews
** The Experience Transformation Analyst position at ioh.co.id focuses on enhancing B2B customer journeys through mapping, benchmarking, and analysis of customer feedback. The role entails collaborating with stakeholders to identify pain points, implement improvements, and maintain documentation for continuous improvement in customer experience. **

Job Summary

  • Deliverables include B2B journey maps, comparative benchmarking visuals, and prioritized lists of pain points and proposed improvement actions.
  • Support the implementation of journey improvements, coordinate follow-up on action items, and track the effectiveness of changes implemented.
  • Maintain a centralized, well-organized library of journey visuals, feedback reports, and templates, ensuring accessibility and version control.

Matching Summary

Match Score: 75

** The Experience Transformation Analyst position at ioh.co.id focuses on enhancing B2B customer journeys through mapping, benchmarking, and analysis of customer feedback. The role entails collaborating with stakeholders to identify pain points, implement improvements, and maintain documentation for continuous improvement in customer experience. **

Skills & Requirements

Must-have

  • B2B journey mapping
  • customer feedback analysis
  • stakeholder interviews
  • initiative execution support
  • cross-team coordination

Nice-to-have

  • industry best practices research
  • process improvement recommendations
  • documentation standardization
  • asset management

Key Requirements

  • Experience in B2B customer journey mapping
  • Experience in customer feedback analysis
  • Experience in cross-team coordination

Work Rights

Not specified

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