The Field Technical Support Associate 1 position at Hpnews involves engaging with customers to enhance satisfaction through installations, maintenance, and repairs of equipment, ensuring adherence to industry standards. The role requires basic technical skills, customer support experience, and a commitment to quality service delivery
Job Summary
This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks.
The role performs installations, maintenance, and repairs on customer equipment according to industry standards.
Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
Matching Summary
Match Score: 75
The Field Technical Support Associate 1 position at Hpnews involves engaging with customers to enhance satisfaction through installations, maintenance, and repairs of equipment, ensuring adherence to industry standards. The role requires basic technical skills, customer support experience, and a commitment to quality service delivery.
Skills & Requirements
Must-have
customer equipment installation and repair
analyze and troubleshoot IT issues
maintain departmental documentation
provide site support for break fix
adhere to industry standards and guidelines
Nice-to-have
customer relationship management
process improvement
learning agility
digital fluency
customer centricity
Key Requirements
0-2 years of work experience
High School Diploma/GED/Higher Secondary education or commensurate work experience