Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through their AI-powered Experience Orchestration platform
Job Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through their AI-powered Experience Orchestration platform.
The Sr. Project Manager, Professional Services for EMEA, is responsible for managing key customer projects, tracking status and profitability, coordinating resources, managing client expectations, and resolving issues.
The role requires a proven track record in driving customer relationships, exceeding expectations, and achieving profitability goals by providing high-quality, innovative solutions and efficient delivery services.
Matching Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through their AI-powered Experience Orchestration platform.
Skills & Requirements
Must-have
Project management of complex solutions
Manage project schedule, scope, budget
Customer relationship management
Genesys Cloud platform
IT industry experience
Revenue recognition and forecasting
Nice-to-have
Empathy and collaboration
Proactive and unsupervised work
Drive Value Realisation
Build Trust and Empathy
Key Requirements
5+ years relevant IT industry experience
Proven IT Project Management experience
University degree in Engineering, Economics, Management or equivalent