Customer Experience Associate

IG Group Holdings

Bangalore, India
3d onsite
Digital-first support via intercom
High productivity and quality targets
Customer service excellence
Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customer and handling a range of queries on our products, markets and platforms

Job Summary

  • Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customer and handling a range of queries on our products, markets and platforms.
  • Work within a multi-national, high-performing team to deliver an excellent customer experience while maintaining productivity and quality standards that exceed industry benchmarks.
  • We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success.

Matching Summary

Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customer and handling a range of queries on our products, markets and platforms.

Skills & Requirements

Must-have

  • digital-first support via Intercom
  • high productivity and quality targets
  • customer service excellence
  • strong communication skills
  • problem-solving skills
  • fluency in English

Nice-to-have

  • passion for financial markets
  • interest in learning
  • empathy and emotional intelligence
  • resilient under pressure
  • continuous improvement mindset
  • analytical mindset

Key Requirements

  • Customer-facing experience
  • Undergraduate Degree - Completed

Work Rights

Not specified

Tailored Resume

Cover Letter