This position is responsible for supporting the Sales and Customer Service teams, supplying technical support over a wide range of products from opportunity to installation
Job Summary
This position is responsible for supporting the Sales and Customer Service teams, supplying technical support over a wide range of products from opportunity to installation.
Duties include providing Pre Sales support to clients and Account Managers, assisting with tender responses, and providing customer training.
Excellent staff benefits are offered, including comprehensive medical insurance and superannuation contributions.
Matching Summary
This position is responsible for supporting the Sales and Customer Service teams, supplying technical support over a wide range of products from opportunity to installation.
Skills & Requirements
Must-have
Pre Sales support
Post Sales support
Technical support
Customer requirements documentation
Troubleshooting and technical break fix
Network, Microsoft, Apple OS knowledge
Nice-to-have
Print Management solutions knowledge
Rapidly assimilate new technologies
Articulate business issues/concerns
Project technical leadership potential
Key Requirements
Tertiary qualification or 3 years relevant industry technical support experience