The Customer Response Unit (CRC) maintains a 24 hour/7 day per week operation responsible for two critical campus functions: responding to alarms and coordinating work in emergency situations
Job Summary
The Customer Response Unit (CRC) maintains a 24 hour/7 day per week operation responsible for two critical campus functions: responding to alarms and coordinating work in emergency situations.
Works within the FM Customer Response Center (CRC) Communications Unit: assisting with outages and related communications; interaction and formal communications with customers, data management of the incident tracking module of FMS (this module assists in managing emergencies on campus) and delivering exceptional customer service.
This role is telework eligible and the regular shift for this position will be Monday - Friday, from 3:00 pm – 11:30 pm., subject to change, and will also be responsible for being on call weekends as needed.
Matching Summary
The Customer Response Unit (CRC) maintains a 24 hour/7 day per week operation responsible for two critical campus functions: responding to alarms and coordinating work in emergency situations.
Salary
$75,000.00 - $90,000.00
Skills & Requirements
Must-have
24 hour/7 day per week operation
Customer Response Unit (CRC)
incident tracking module of FMS
exceptional customer service
telework eligible
Nice-to-have
time-sensitive written communication
call center/dispatch experience
Key Requirements
One (1) year of professional program, outreach, or event coordination experience
Bachelor’s degree from an accredited college or university
Six (6) years of general office supervision and facilities experience preferred