The Service Health & Incident Response Specialist will work with partners across our global organization, optimizing and enhancing the fan experience
Job Summary
The Service Health & Incident Response Specialist will work with partners across our global organization, optimizing and enhancing the fan experience.
Key responsibilities include guiding incident management support, managing incident channels and communication, and providing on-call support for business-critical impacts.
The role requires at least 2 years of experience in Incident Management or Service Desk, with a Bachelor's Degree in IT or a relevant field.
Matching Summary
The Service Health & Incident Response Specialist will work with partners across our global organization, optimizing and enhancing the fan experience.
Skills & Requirements
Must-have
Incident Management support
Surveillance and Incident Manager teams
Manage Incident channels and calls
Manage Incident/Event communication
On-call support
IT service management software
ITIL
Nice-to-have
Operationally guided
Collaborative
Analytical and tactical mindset
Spokesperson
Responsible owner
Cool Head
Key Requirements
+2 Year Incident Management or Service Desk Experience
Bachelor's Degree in IT or a relevant field
2+ years of experience with IT service management software, including ITIL
Prior experience working in a contact center environment (video game industry)
Previous experience with Sumo Logic, Jaa’s, GPT AI, Salesforce