Appointment Setter

Planet Honda

Union, US
Base: $15.59 hourly; bonus/equity: commissions; be...
Respond via email and phone
Determine customer needs
Set service appointments
Respond via email and phone to Internet Leads, determine each customer's needs by asking the correct questions, and set appointments for the service department

Job Summary

  • Respond via email and phone to Internet Leads, determine each customer's needs by asking the correct questions, and set appointments for the service department.
  • Ensure a positive customer experience by introducing customers to the service team and entering customer information into the CRM.
  • The company offers a supportive management team, medical, dental, vision plans, paid holidays and PTO, disability insurance, life insurance, a 401(k) with match, and an employee stock purchase plan.

Matching Summary

Respond via email and phone to Internet Leads, determine each customer's needs by asking the correct questions, and set appointments for the service department.

Salary

Base: $15.59 Hourly; Bonus/Equity: Commissions; Benefits: Medical, Dental, Prescription and Vision Plans, Paid Holidays & PTO, Short and Long-term Disability Insurance, Life Insurance, 401(k) Retirement Plan with Employer Match, Employee Stock Purchase Plan, Wellness Programs

Skills & Requirements

Must-have

  • Respond via email and phone
  • Determine customer needs
  • Set service appointments
  • Follow up to confirm
  • Enter customer information into CRM
  • Outbound and inbound customer phone calls

Nice-to-have

  • Customer-focused and energetic
  • Spanish speakers are a plus
  • Knack for sales and customer service
  • Supportive management team

Key Requirements

  • Experience in customer service, call center or retail sales
  • Dealership experience a plus
  • Ability to handle heavy phone volume
  • Strong communication skills –verbal and written
  • Excellent computer skills
  • Highly organized with attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter