Customer Support Operations Manager (activation/onboarding)

INGRAM MICRO

Taguig City, Philippines
Customer calls and general questions
Order and shipment tracing
Data entry and internal databases
Takes initial customer calls and answers general questions regarding company products and services

Job Summary

  • Takes initial customer calls and answers general questions regarding company products and services.
  • Manages experienced professionals who exercise latitude and independence in assignments.
  • Assignments are defined in terms of activities and objectives.

Matching Summary

Takes initial customer calls and answers general questions regarding company products and services.

Skills & Requirements

Must-have

  • customer calls and general questions
  • order and shipment tracing
  • data entry and internal databases
  • documentation of customer concerns
  • managing professional staff
  • achieving operational results

Nice-to-have

  • influencing outside own job area
  • adapting departmental plans
  • filling role of staff member

Key Requirements

  • Minimum 5 years functional experience
  • Minimum 4 years position specific experience
  • Minimum 2 years supervisory experience
  • Four year college degree or relevant experience

Work Rights

Not specified

Tailored Resume

Cover Letter