Service Desk Operations Lead - Information Technology Spec 2

Saint Paul College

St. Paul, Minnesota, United States
Base: $28.18 - $45.82 hourly; bonus/equity: not sp...
Hybrid (telework opportunities may be available)
3 years technical support experience
Servicenow remedy or teamdynamix
Active directory and office 365
Saint Paul College is seeking a Service Desk Operations Lead to oversee the daily operations of its IT Service Desk. The role involves providing technical support, managing ticket resolutions, and ensuring effective communication within a diverse community

Job Summary

  • The position provides lead direction for day-to-day Service Desk operations including customer support, ticket resolution, and managing the IT Service Portal.
  • Saint Paul College is committed to inclusive excellence and preparing all students and employees for success in a diverse community.
  • The role offers a comprehensive benefits package including a pension plan, 457(b) and 403(b) retirement plans, and professional development opportunities.

Matching Summary

Match Score: 85

Saint Paul College is seeking a Service Desk Operations Lead to oversee the daily operations of its IT Service Desk. The role involves providing technical support, managing ticket resolutions, and ensuring effective communication within a diverse community.

Salary

Base: $28.18 - $45.82 hourly; Bonus/Equity: Not specified; Benefits: Pension, 457(b), 403(b), medical/dental insurance, paid parental leave

Skills & Requirements

Must-have

  • 3 years technical support experience
  • ServiceNow Remedy or TeamDynamix
  • Active Directory and Office 365
  • Ticket management and asset management
  • Cross-functional team collaboration

Nice-to-have

  • ITIL Foundations certification
  • Higher education environment experience
  • Tier 2 technical support background
  • Project management best practices
  • Trend analysis and KPI development

Key Requirements

  • Three years of enterprise technical support experience
  • Associate's degree substitutes for 6 months experience
  • Bachelor's degree substitutes for 1 year experience
  • Authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter