Bold Business is seeking a Senior L3 Wireless Technical Support Specialist to manage high-severity wireless incidents in a global Cisco enterprise environment. The role requires deep expertise in Cisco wireless technologies and a proactive approach to network optimization. The position operates during US Eastern Standard Time and offers opportunities for mentoring and knowledge leadership
Job Summary
This mission-critical role serves as the ultimate technical authority for a global Cisco enterprise environment during US Eastern Standard Time.
The incumbent will own high-severity P1/P2 incidents end-to-end while mentoring L2 engineers and driving long-term network stability through RCA.
Candidates must possess deep hands-on experience with Cisco 9800 WLCs and sophisticated troubleshooting of client roaming and RF performance issues.
Matching Summary
Match Score: 85
Bold Business is seeking a Senior L3 Wireless Technical Support Specialist to manage high-severity wireless incidents in a global Cisco enterprise environment. The role requires deep expertise in Cisco wireless technologies and a proactive approach to network optimization. The position operates during US Eastern Standard Time and offers opportunities for mentoring and knowledge leadership.
Skills & Requirements
Must-have
Cisco 9800 WLC expertise
P1/P2 incident ownership
Root Cause Analysis (RCA)
802.11 standards mastery
TCP/IP and routing protocols
ServiceNow ITIL operations
Nice-to-have
Cisco DNA Center experience
Ekahau or AirMagnet proficiency
CCNP Wireless or CCIE certification
Catalyst Prime Infrastructure knowledge
RF optimization tools usage
Key Requirements
Deep hands-on experience with Cisco 9800 or AireOS
Strong expertise in TCP/IP, DHCP, DNS, VLANs, BGP/OSPF
Experience working within ServiceNow for incident management
Relevant certifications: CCNP Wireless, CCIE, or CWNA preferred