Client Success Manager Ii – Digital Touch & Low Touch
NextGen Healthcare
Not specified
8 years account management experience
6 years healthcare it vendor experience
6 years ambulatory or health system experience
NextGen Healthcare is seeking a Client Success Manager II to oversee client satisfaction and retention for a designated enterprise client base, collaborating with internal teams and stakeholders to achieve strategic objectives. The ideal candidate will have significant experience in account management within the healthcare information technology sector, particularly with NextGen's solutions
Job Summary
The Client Success Manager II serves as an advocate responsible for overall satisfaction and retention of enterprise clients.
This role requires managing a portfolio of Mid-Market and Enterprise clients while acting as a trusted advisor to C-suite leaders and physician champions.
Success in this position involves identifying growth opportunities, facilitating regular business reviews, and ensuring full value realization from NextGen solutions.
Matching Summary
Match Score: 85
NextGen Healthcare is seeking a Client Success Manager II to oversee client satisfaction and retention for a designated enterprise client base, collaborating with internal teams and stakeholders to achieve strategic objectives. The ideal candidate will have significant experience in account management within the healthcare information technology sector, particularly with NextGen's solutions.
Skills & Requirements
Must-have
8 years account management experience
6 years Healthcare IT vendor experience
6 years ambulatory or health system experience
6 years NextGen experience
Executive-level presentation skills
Change management knowledge
Nice-to-have
Strong critical thinking abilities
Ability to work autonomously
Cross-functional collaboration skills
Voice of customer input capability
Key Requirements
Bachelor's degree in business or healthcare administration
8 years' account management, sales, or services experience
6 years' Healthcare Information Technology vendor experience
6 years' Healthcare experience in ambulatory or health system