Customer Service Coordinator- Adc- Rungis H/f

Abbott

Rungis, France
Minimum 4 years call center management experience
Strong crm tool proficiency required
Fluent english communication skills
The role involves operational leadership of the customer service team, ensuring compliance with quality system requirements

Job Summary

  • The role involves operational leadership of the customer service team, ensuring compliance with quality system requirements.
  • Candidates will coordinate marketing activities related to customer service and contribute to improving the overall client experience.
  • The position requires conducting competitive intelligence audits and managing internal and external client complaints within regulatory deadlines.

Matching Summary

The role involves operational leadership of the customer service team, ensuring compliance with quality system requirements.

Skills & Requirements

Must-have

  • Minimum 4 years call center management experience
  • Strong CRM tool proficiency required
  • Fluent English communication skills
  • Operational process monitoring and KPI reporting
  • Frequent travel availability (20% of time)

Nice-to-have

  • Experience in healthcare sector preferred
  • Background in client marketing initiatives
  • Coaching and side-by-side observation skills
  • Ability to manage B2B and B2C environments

Key Requirements

  • Bac + 2 minimum education level
  • Minimum 4 years confirmed experience in call centers
  • Fluent English language proficiency
  • Willingness to travel frequently within France and internationally

Work Rights

Not specified

Tailored Resume

Cover Letter