Front Office Manager

Sofitel Sydney Wentworth

Hinjewadi, India
On-site
3 years relevant experience
Front office department management
Guest complaint handling
The role requires managing front office departments efficiently according to established concept statements and brand standards

Job Summary

  • The role requires managing front office departments efficiently according to established concept statements and brand standards.
  • Candidates must handle guest inquiries and complaints in a timely manner while ensuring immediate solutions and follow-up.
  • The position offers development opportunities within the Accor network which includes over 45 brands and 5,500 hotels.

Matching Summary

The role requires managing front office departments efficiently according to established concept statements and brand standards.

Skills & Requirements

Must-have

  • 3 years relevant experience
  • front office department management
  • guest complaint handling
  • Accor audit system knowledge
  • staff supervision and training

Nice-to-have

  • Heartist mindset
  • responsible hospitality vision
  • positive customer impact
  • development opportunities
  • courteous communication style

Key Requirements

  • Minimum 3 years of relevant experience
  • Managerial role experience required
  • Knowledge of Company Policies & Procedures

Work Rights

Not specified

Tailored Resume

Cover Letter