Willow Application Advisor

Healthtech Inc

Remote
Remote
Expert ehr troubleshooting
System build and testing
Customer engagement management
Healthtech Inc is seeking a Willow Application Advisor to provide expert EHR services for Nordic clients, focusing on design, troubleshooting, and project management. The role requires strong technical and soft skills to manage customer engagements, mentor team members, and ensure high-quality support

Job Summary

  • The Epic Application Management Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members.
  • They will be responsible for performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
  • Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff.

Matching Summary

Match Score: 85

Healthtech Inc is seeking a Willow Application Advisor to provide expert EHR services for Nordic clients, focusing on design, troubleshooting, and project management. The role requires strong technical and soft skills to manage customer engagements, mentor team members, and ensure high-quality support.

Skills & Requirements

Must-have

  • Expert EHR troubleshooting
  • System build and testing
  • Customer engagement management
  • Proactive workflow analysis
  • Independent project management
  • Outstanding customer service

Nice-to-have

  • Mentoring team members
  • Creating process documentation
  • Delegating work effectively
  • Knowledge of ITIL processes

Key Requirements

  • Epic Certification in Willow Ambulatory
  • 3+ years of EHR implementation/support
  • Post-secondary education or equivalent experience
  • Proficient with Microsoft Office applications
  • Prior ticketing and change management experience

Work Rights

Not specified

Tailored Resume

Cover Letter