Customer Service And D&t Specialist

Johnson & Johnson

Pefki, Greece
**
Respond to customer inquiries and resolve complaints
Ensure accurate, timely order processing
Coordinate logistics operations with 3pl partner
** Johnson & Johnson is seeking a Customer Service and Distribution & Transportation Specialist for its Pefki, Greece location. The role focuses on ensuring high customer satisfaction through effective order processing, logistics coordination, and complaint resolution while fostering collaboration across functions. **

Job Summary

  • At Johnson & Johnson, we believe health is everything, empowering us to build a world where complex diseases are prevented, treated, and cured.
  • Respond to customer inquiries and resolve complaints promptly, escalating when necessary to ensure positive outcomes.
  • Collaborate with sales, quality, finance, and external partners to optimize processes and drive continuous improvement.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking a Customer Service and Distribution & Transportation Specialist for its Pefki, Greece location. The role focuses on ensuring high customer satisfaction through effective order processing, logistics coordination, and complaint resolution while fostering collaboration across functions. **

Skills & Requirements

Must-have

  • Respond to customer inquiries and resolve complaints
  • Ensure accurate, timely order processing
  • Coordinate logistics operations with 3PL partner
  • Monitor operational costs and service metrics
  • Collaborate with sales, quality, finance, and external partners

Nice-to-have

  • Presents complex information effectively
  • Drives cross-functional problem solving
  • Drives CS team’s awareness on CRM performance

Key Requirements

  • 3-5 years related experience
  • Strong Excel skills
  • Fluent Greek and English speaker

Work Rights

Not specified

Tailored Resume

Cover Letter