Customer Success Manager - Financial Software

Workday

London, United Kingdom
Not specified; not specified; not specified
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday

Job Summary

  • The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.
  • Customer Success Managers serve as the liaison between Professional Services and Production teams, overseeing enterprise-level support activities for designated customers.
  • Workday offers a culture rooted in integrity and empathy, providing employees with trust to take risks and tools to grow within a Fortune 500 company.

Matching Summary

The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills
  • Complex software or SaaS environment

Nice-to-have

  • Project management experience with Workday HCM
  • Payroll or Financials domain expertise
  • Adoption planning experience
  • Strong verbal and written communication
  • Data analysis and organization skills

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only location requirement
  • Experience at business owner and executive levels

Work Rights

Not specified

Tailored Resume

Cover Letter