Partner Quality Specialist

Thunes

Nairobi, Kenya
On-site
2-3 years operational experience
Payments industry experience preferred
Strong analytical problem-solving skills
Thunes is seeking a Partner Quality Specialist in Nairobi, Kenya, to enhance the quality and reliability of its payout ecosystem. The role involves identifying and resolving operational issues, analyzing data, and collaborating with internal and external teams to improve customer experience

Job Summary

  • The Partner Quality Specialist plays a key role in protecting customer trust and revenue by strengthening the quality and reliability of the payout ecosystem.
  • This position requires deep-dive data analysis to pinpoint where and why failures occur, separating symptoms from root causes with speed and precision.
  • Success in this role demands strong analytical thinking, a sense of urgency, and close collaboration across internal teams and external partners to continuously improve the end-to-end customer experience.

Matching Summary

Match Score: 85

Thunes is seeking a Partner Quality Specialist in Nairobi, Kenya, to enhance the quality and reliability of its payout ecosystem. The role involves identifying and resolving operational issues, analyzing data, and collaborating with internal and external teams to improve customer experience.

Skills & Requirements

Must-have

  • 2-3 years operational experience
  • Payments industry experience preferred
  • Strong analytical problem-solving skills
  • Customer support platform knowledge
  • Cross-functional collaboration ability

Nice-to-have

  • Lean or Six Sigma methodology knowledge
  • Asian language skills
  • Proactive self-starter mindset
  • Process improvement initiative drive
  • Data-driven decision making

Key Requirements

  • 2-3 years experience in operations or technical role
  • Experience with Zendesk, Salesforce, or Freshdesk
  • Knowledge of Lean or Six Sigma methodologies

Work Rights

Not specified

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