Content Designer - Training And Knowledge

IG Group

Bangalore, India
Hybrid
3-5 years instructional design experience
Building digital courses and job aids
Strong writing skills for complex material
The role involves designing and building task-based training content including courses, job aids, and process maps for a live CX complaints handling operation

Job Summary

  • The role involves designing and building task-based training content including courses, job aids, and process maps for a live CX complaints handling operation.
  • Candidates will work closely with subject matter experts across multiple locations to gather input and iterate quickly as the function scales.
  • IG Group offers tailored development programs, mentoring opportunities, and extra time off for volunteering as part of their perks.

Matching Summary

The role involves designing and building task-based training content including courses, job aids, and process maps for a live CX complaints handling operation.

Skills & Requirements

Must-have

  • 3-5 years instructional design experience
  • Building digital courses and job aids
  • Strong writing skills for complex material
  • Experience with Miro and Easygenerator
  • Managing multiple projects simultaneously

Nice-to-have

  • Curious and forward-thinking mindset
  • Comfort working at pace in live environment
  • Self-directed project ownership
  • Ability to challenge the brief effectively

Key Requirements

  • 3–5 years in instructional design
  • Solid foundation in learning theory
  • Hands-on experience with content types
  • Strong writing skills
  • Experience working across time zones

Work Rights

Not specified

Tailored Resume

Cover Letter