Receptionist

Fairmont Cheshire, The Mere

Knutsford, United Kingdom
Competitive salary; benefits: pension, 28 days hol...
On-site
Luxury hospitality experience required
Professional front-of-house presence
Guest arrival and departure management
Fairmont Cheshire, The Mere is seeking a Receptionist to provide exceptional customer service in a luxury hotel setting. The role involves managing guest interactions, maintaining a polished front-of-house appearance, and supporting the smooth operation of the Front Office while embodying the brand's commitment to personalized luxury service

Job Summary

  • The role serves as the first impression of the hotel, ensuring every guest interaction is handled with grace and precision.
  • Employees receive exclusive discounts on food and beverage, spa services, and accommodation across Fairmont, Raffles, and Accor hotels worldwide.
  • The position requires maintaining immaculate front-of-house standards while effectively promoting spa services and retail opportunities to maximize guest value.

Matching Summary

Match Score: 85

Fairmont Cheshire, The Mere is seeking a Receptionist to provide exceptional customer service in a luxury hotel setting. The role involves managing guest interactions, maintaining a polished front-of-house appearance, and supporting the smooth operation of the Front Office while embodying the brand's commitment to personalized luxury service.

Salary

Competitive salary; Benefits: Pension, 28 days holiday, service awards; Discounts: Food, beverage, spa, and global hotel rates

Skills & Requirements

Must-have

  • Luxury hospitality experience required
  • Professional front-of-house presence
  • Guest arrival and departure management
  • Cash handling and float procedures
  • Jonas booking system proficiency

Nice-to-have

  • Opera Cloud PMS familiarity desirable
  • Additional languages for international guests
  • Passion for delivering exceptional experiences
  • Multi-skilling flexibility mindset
  • Strong interpersonal communication skills

Key Requirements

  • Experience in Front Office or guest-facing hospitality roles
  • Understanding of UK hospitality standards including GDPR
  • Confident handling payments and guest accounts

Work Rights

Not specified

Tailored Resume

Cover Letter