Great Road Vet Hospital is seeking a Client Service Representative Supervisor to enhance client interactions and lead a team in delivering exceptional service. The ideal candidate will possess veterinary experience, strong leadership abilities, and excellent communication skills
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
At Great Road Veterinary Hospital, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Matching Summary
Match Score: 85
Great Road Vet Hospital is seeking a Client Service Representative Supervisor to enhance client interactions and lead a team in delivering exceptional service. The ideal candidate will possess veterinary experience, strong leadership abilities, and excellent communication skills.
Salary
Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, employee pet discounts
Skills & Requirements
Must-have
Client interaction management
Staff supervision and training
Veterinary practice operations
Customer service excellence
Schedule management
Nice-to-have
Compassionate and energetic
Fostering professional growth
Supportive workplace culture
Collaboration and teamwork
Key Requirements
3 years of customer service experience
1 year of veterinary medicine experience
1 year of leadership experience (preferred)
High school diploma
Excellent verbal and written communication skills
Ability to prioritize and complete tasks simultaneously