The Ops Sup Sr. Supervisor is responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services
Job Summary
The Ops Sup Sr. Supervisor is responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services.
Responsibilities include leading and mentoring a small Operation Support team, conducting training, monitoring quality and quantity of work, and analyzing operations information to solve problems.
Employees are expected to fulfill clients' necessities while providing an exceptional client experience and appropriately assess risk when making business decisions.
Matching Summary
The Ops Sup Sr. Supervisor is responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services.
Skills & Requirements
Must-have
Operations Support Team Leadership
Performance Monitoring and Feedback
Problem Solving and Decision Making
Hiring and Staffing Needs Identification
Subject Matter Expertise
Risk Assessment and Compliance
Nice-to-have
Proactive Leadership Skills
Motivational Skills
Exceptional Client Experience
Retail Banking Products Experience
Key Requirements
10+ years of related business experience
2-3 years of supervisory experience
Bachelor’s degree/University degree or equivalent experience