REVUP PROSERVICES PTE. LTD. is seeking a Training Operations Lead to oversee customer service training and operational improvements in Singapore. The ideal candidate will have experience in customer operations and people management, driving service excellence and team development
Job Summary
The role involves providing daily operational support to the Head of Operations while leading a team of Customer Service Trainers.
Responsibilities include developing, implementing, and continuously improving customer service policies and SOPs to ensure consistent standards.
The position requires conducting regular check-ins and performance reviews to enhance team effectiveness and drive service quality.
Matching Summary
Match Score: 85
REVUP PROSERVICES PTE. LTD. is seeking a Training Operations Lead to oversee customer service training and operational improvements in Singapore. The ideal candidate will have experience in customer operations and people management, driving service excellence and team development.
Skills & Requirements
Must-have
3-5 years customer operations experience
Frontline exposure in customer service
Supervisory or people management role
Developing SOPs and service policies
Coaching and performance reviews
Nice-to-have
Fostering positive service culture
Continuous capability development
Real-time coaching on frontline delivery
Improving customer satisfaction initiatives
Key Requirements
Minimum 3–5 years of customer operations experience
Hands-on frontline exposure required
Proven supervisory or people management experience