Customer Operations Lead

REVUP PROSERVICES PTE. LTD.

Singapore, Singapore
Not specified
3-5 years customer operations experience
Frontline exposure in customer service
Supervisory or people management role
REVUP PROSERVICES PTE. LTD. is seeking a Customer Operations Lead to manage and enhance customer service operations in Singapore. The ideal candidate should possess 3-5 years of customer operations experience and demonstrated leadership skills

Job Summary

  • The role involves providing daily operational, planning, and administrative support to the Head of Operations.
  • Candidates will lead, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding.
  • The position requires monitoring operational performance and proposing improvement initiatives to close service gaps.

Matching Summary

Match Score: 85

REVUP PROSERVICES PTE. LTD. is seeking a Customer Operations Lead to manage and enhance customer service operations in Singapore. The ideal candidate should possess 3-5 years of customer operations experience and demonstrated leadership skills.

Skills & Requirements

Must-have

  • 3-5 years customer operations experience
  • Frontline exposure in customer service
  • Supervisory or people management role
  • Developing SOPs and service policies
  • Team coaching and performance reviews

Nice-to-have

  • Fostering positive service culture
  • Continuous capability development
  • Real-time coaching skills
  • Strategic planning abilities
  • Data-driven decision making

Key Requirements

  • Minimum 3–5 years of customer operations experience
  • Proven supervisory or people management experience
  • Hands-on frontline exposure required

Work Rights

Not specified

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