Manager, Digital It Service

Celonis

Bangalore, India
On-site
It service management
Operational excellence
High-quality service delivery
Lead and manage our IT Service team in India, driving operational excellence and strategic alignment across support functions

Job Summary

  • Lead and manage our IT Service team in India, driving operational excellence and strategic alignment across support functions.
  • Ensure the delivery of exceptional IT support for all internal customers, maintaining high levels of customer satisfaction.
  • Partner with local, regional, and global teams to enhance service delivery and champion the adoption of new technologies and processes.

Matching Summary

Lead and manage our IT Service team in India, driving operational excellence and strategic alignment across support functions.

Skills & Requirements

Must-have

  • IT service management
  • operational excellence
  • high-quality service delivery
  • ITIL principles
  • enterprise-level ticketing platforms

Nice-to-have

  • continuous improvement
  • professional growth
  • customer oriented mindset
  • independent and execution-oriented working style
  • sense of urgency and ownership

Key Requirements

  • 10+ years of progressive experience in IT service management
  • Proven experience managing geographically distributed teams
  • Very strong expertise in IT infrastructure and support
  • In-depth knowledge of ITIL principles
  • Fluent in written and spoken English

Work Rights

Not specified

Tailored Resume

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