Customer Service Lead

Leominster Animal Hospital

Leominster, MA, US
Competitive pyy; performance bonuses available; be...
Previous supervisory or leadership experience
Strong communication and empathy skills
Experience in customer service roles
The role involves leading a team of Customer Service Representatives to ensure exceptional client experiences at Leominster Animal Hospital

Job Summary

  • The role involves leading a team of Customer Service Representatives to ensure exceptional client experiences at Leominster Animal Hospital.
  • Candidates will be responsible for training new staff, managing front desk workflows, and handling escalated client concerns with empathy.
  • The position offers competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits as part of the AmeriVet family.

Matching Summary

The role involves leading a team of Customer Service Representatives to ensure exceptional client experiences at Leominster Animal Hospital.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching and student loan assistance

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication and empathy skills
  • Experience in customer service roles

Nice-to-have

  • Veterinary or medical industry experience
  • Ability to work in fast-paced environments
  • Passion for animal welfare and client care

Key Requirements

  • Prior supervisory or leadership experience required
  • Veterinary or medical experience is a plus

Work Rights

Not specified

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