Customer Success Operations Program Manager

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Base: 136,000 usd - 218,500 usd (level 4); 176,000...
Customer success platforms experience
Organizational change management
Cross-functional team coordination
Drive the global deployment of scaled customer and partner engagement workflows and initiatives

Job Summary

  • Drive the global deployment of scaled customer and partner engagement workflows and initiatives.
  • Partner with cross-functional leads, vendors, and teams to run CSOps initiatives by coordinating requirements, implementation, rollout, enablement, and ongoing optimization.
  • Serve as program manager for CSOps initiatives, defining scope, timelines, achievements, risks, and success criteria.

Matching Summary

Drive the global deployment of scaled customer and partner engagement workflows and initiatives.

Salary

Base: 136,000 USD - 218,500 USD (Level 4); 176,000 USD - 276,000 USD (Level 5); Bonus/Equity: equity; Benefits: benefits

Skills & Requirements

Must-have

  • Customer Success Platforms experience
  • organizational change management
  • cross-functional team coordination
  • scalable process documentation
  • NVIDIA AI tools familiarity

Nice-to-have

  • strategic problem solving
  • operational domain fluency
  • advanced education

Key Requirements

  • 8+ years experience
  • Bachelor's degree or equivalent
  • Domain Fluency: healthcare technology
  • NVIDIA Familiarity: AI tools

Work Rights

Not specified

Tailored Resume

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